Refund policy

Returns & Exchanges

We want you to love every pair. If something isn't right, we make it simple — one email, a prepaid label, and your money back.

You have 14 days, for any reason

From the day your order arrives, you have 14 days to request a return or an exchange. No forms to fill in, and no explanation needed — changing your mind is reason enough.

Under EU consumer law you also have a statutory 14-day right of withdrawal on online purchases. This policy meets that right and does not replace it.

Returns are free

Once we approve your return, we send you a prepaid shipping label. Dropping your pair back with us costs you nothing.

What we can accept back

To be eligible for a return or exchange, items must be:

• Unworn and in their original condition
• Returned with the original box, tags and any accessories
• In resaleable condition — please try your pair on a clean, indoor surface

You are welcome to try your sneakers on the way you would in a shop. We may reduce a refund only if an item comes back showing wear beyond what it takes to check the fit.

Final sale items

Items marked final sale on the product page cannot be returned or exchanged, except where the law requires it — for example, if the item turns out to be faulty.

Three steps to send a pair back

1. Email support@stretchsneakers.com within 14 days of delivery.
2. Give us your order number and tell us whether you want a refund or an exchange.
3. We reply with a prepaid return label and simple instructions.

Refunds

Once your return reaches us and passes inspection, we issue your refund to the payment method you used, within 14 days. You will get a confirmation email the moment it goes through.

Your bank or card provider may take a few extra days to show the funds in your account.

Exchanges

Tell us what you would rather have when you email us, and we will walk you through the quickest way to swap your pair.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or simply not what you ordered, email support@stretchsneakers.com straight away. We cover return shipping and either a replacement or a full refund — your choice. There is no cost to you.

Need a hand?

Write to us at support@stretchsneakers.com and we will guide you through every step. Your new pair should feel as good in person as it looked online.