Privacy policy

At Stretch Sneakers, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR).

1. Who We Are (Data Controller)

Stretch Sneakers is the controller responsible for your personal data.

• Email: support@stretchsneakers.com

If you have any questions about this policy or your data, contact us at the email above.

2. Information We Collect

When you visit or place an order, we may collect:

• Order & contact details: name, billing and shipping address, email, phone number.
• Payment information: processed securely by our payment providers (Stripe and PayPal). We do not store your full card details on our servers.
• Device & usage data: IP address, browser type, device information, and how you interact with our site, collected automatically through cookies and similar technologies.
• Communications: any information you share when you contact our support team.

3. How We Use Your Information

We process your data to:

• Process and deliver your orders
• Handle payments, returns, and exchanges
• Communicate with you about your order or enquiries
• Improve our website and shopping experience
• Detect and prevent fraud
• Meet our legal and accounting obligations

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contract: to fulfil your order and provide customer service.
• Legal obligation: to comply with tax, accounting, and consumer-protection laws.
• Legitimate interest: to improve our store and prevent fraud.
• Consent: for analytics, marketing cookies, and any marketing emails, which you can withdraw at any time.

5. Cookies & Analytics

Our store is hosted on Shopify, and we use cookies and similar technologies to keep the site working and understand how visitors use it. We use:

• Essential cookies required for the site and checkout to function.
• Analytics tools such as Google Analytics and the Meta (Facebook) Pixel, which help us understand traffic and measure advertising. These may set cookies and process data including your IP address and browsing behaviour.

You can manage or decline non-essential cookies through our cookie banner or your browser settings.

6. Who We Share Your Data With

We share data only with trusted parties who help us run our business, including:

• Shopify — our e-commerce platform and hosting provider
• Stripe and PayPal — payment processing
• Google and Meta — analytics and advertising
• Shipping carriers — to deliver your order
• Authorities — where required by law

We never sell your personal data.

7. International Transfers

Some of our providers may process data outside the European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, to protect your data.

8. How Long We Keep Your Data

We keep your data only as long as necessary — to fulfil your order, meet legal and tax obligations (typically several years as required by law), and resolve any disputes. After that, it is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Receive your data in a portable format
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@stretchsneakers.com. We'll respond within one month.

10. Data Security

We use appropriate technical and organisational measures to protect your data. Payments are encrypted and handled by certified providers. While no method is 100% secure, we work to safeguard your information at all times.

11. Children's Privacy

Our store is not intended for children under 16, and we do not knowingly collect their data.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

13. Contact Us

For any privacy questions or requests, contact us at support@stretchsneakers.com.